| 1 | WiFi configuration for visitors | Office/Desktop Support (8) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 2 | WiFi configuration for users | Internal network | Office/Desktop Support (8) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 3 | WiFi configuration for users | Free network | Office/Desktop Support (8) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 4 | Issue with webpage - ::Web site:: | Office/Desktop Support (8) | Office/Desktop Services::Web-pages (58) | Incident (1) | 1 | 1 | 1 | |
| 5 | Re-configure WiFi | Device change
| Call Center (17) | Office/Desktop Services::Network (91) | Request (2) | 1 | 0 | 0 | |
| 6 | WiFi issues - ::Main Symptom:: | Call Center (17) | Office/Desktop Services::Network (91) | Incident (1) | 1 | 0 | 0 | |
| 7 | Reset domain account password (NA/MX) | Call Center (17) | Office/Desktop Services::My Computer (55) | Incident (1) | 1 | 0 | 0 | |
| 9 | Information | Call Center (17) | Office/Desktop Services (43) | Information (3) | 1 | 0 | 0 | |
| 10 | Printer | B&W Configuration | Office/Desktop Support (8) | Office/Desktop Services::Printer (57) | Request (2) | 1 | 1 | 1 | |
| 11 | Map Shared Folder | Call Center (17) | Office/Desktop Services::Shared storage::Shared Folder (S:/) (112) | Request (2) | 1 | 0 | 0 | |
| 12 | Domain Account is expired | Call Center (17) | Office/Desktop Services::My Computer (55) | Incident (1) | 1 | 0 | 0 | |
| 13 | Unlock SAP ID | Call Center (17) | Office/Desktop Services::My Computer Software::SAP configuration (89) | Request (2) | 1 | 0 | 0 | |
| 15 | Remote Desktop | Permissions | Call Center (17) | Office/Desktop Services::My Computer (55) | Request (2) | 1 | 0 | 0 | |
| 16 | E-mail | Outlook | Request for new account | WorkFlow (1) | WorkFlow::E-mail: Exchange Account (81) | Request (2) | 1 | 0 | 0 | |
| 17 | E-mail | Outlook | Migration | WorkFlow (1) | WorkFlow::E-mail: Exchange Account (81) | Request (2) | 1 | 1 | 1 | |
| 18 | E-mail | Outlook | Mobile Setup | WorkFlow (1) | WorkFlow::E-mail: Exchange Account (81) | Request (2) | 1 | 0 | 0 | |
| 19 | Email | External | Apply for account | Office/Desktop Support (8) | WorkFlow::E-mail: External Account (83) | Request (2) | 0 | 0 | 0 | |
| 20 | E-mail | Expand Inbox/Archive | WorkFlow (1) | WorkFlow::E-mail: Expand Inbox/Archive (82) | Request (2) | 1 | 0 | 0 | |
| 21 | Lync | Apply for new account | 0 | 0 | 0 | 1 | 0 | 0 | |
| 22 | Lync | Federation | WorkFlow (1) | WorkFlow::Lync (UC) Account (86) | Request (2) | 1 | 0 | 0 | |
| 23 | Lync | Add Function | WorkFlow (1) | WorkFlow::Lync (UC) Account (86) | Request (2) | 1 | 0 | 0 | |
| 24 | Recover files from Shared Folder | Office/Desktop Support (8) | Office/Desktop Services::Shared storage::Shared Folder (S:/) (112) | Incident (1) | 1 | 1 | 1 | |
| 25 | Microsoft Office Issue | Excel | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Incident (1) | 1 | 0 | 0 | |
| 26 | Lync / Skype Issue | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Incident (1) | 1 | 0 | 0 | |
| 28 | Problemas con perfil de usuario | User´s Profile issues | Call Center (17) | Office/Desktop Services::My Computer (55) | Incident (1) | 1 | 0 | 0 | |
| 29 | Re-configure WiFi | Access Expired | Call Center (17) | Office/Desktop Services::Network (91) | Request (2) | 1 | 0 | 0 | |
| 30 | Supernotes e-mail issue | Call Center (17) | Office/Desktop Services::e-Mail::Super Notes (146) | Incident (1) | 0 | 0 | 0 | |
| 31 | Replacement: Operative System Win XP | Reemplazo: Sistema Operativo Win XP | PC Shop (7) | PC Shop::Maintenance (LanSweeper Alerts) (361) | Task (4) | 1 | 0 | 0 | |
| 32 | Printer | Configuration | Network | Call Center (17) | Office/Desktop Services::Printer (57) | Request (2) | 0 | 0 | 0 | |
| 33 | Printer | Configuration | Zebra | Call Center (17) | Office/Desktop Services::Printer (57) | Request (2) | 0 | 0 | 0 | |
| 34 | Install Microsoft Office | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 0 | |
| 35 | Install Owncloud | Call Center (17) | Office/Desktop Services::Shared storage::OwnCloud (113) | Request (2) | 1 | 0 | 0 | |
| 36 | Install DFMS | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 0 | |
| 37 | Install Blueprism | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 0 | |
| 38 | Install eFox (SFC) | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 0 | |
| 39 | Supernotes | Password Reset | Call Center (17) | Office/Desktop Services::e-Mail::Super Notes (146) | Request (2) | 1 | 0 | 0 | |
| 40 | Supernotes | Unlock Account | Call Center (17) | Office/Desktop Services::e-Mail::Super Notes (146) | Request (2) | 1 | 0 | 0 | |
| 41 | Access to Network Rack || Acceso a Rack de Redes | Infrastructure Support::Networking (29) | Infrastructure Services::Network (39) | Request (2) | 1 | 0 | 0 | |
| 44 | IP phone extension not working | Call Center (17) | Infrastructure Services::Telephone (42) | Incident (1) | 1 | 0 | 0 | |
| 45 | Reset password Lotus Notes | Call Center (17) | External Service Applications Services::E-mail: Lotus Notes (24) | Request (2) | 1 | 0 | 0 | |
| 46 | No internet access | Call Center (17) | Infrastructure Services::Internet Service (34) | Incident (1) | 1 | 0 | 0 | |
| 48 | VPN Issue | Call Center (17) | External Service Applications Services::VPN Account (26) | Incident (1) | 1 | 0 | 0 | |
| 49 | Printer issue | Call Center (17) | Office/Desktop Services::Printer (57) | Incident (1) | 1 | 1 | 0 | |
| 50 | DFMS update | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 0 | |
| 51 | Outlook issue - ::Main symptom:: | Call Center (17) | Office/Desktop Services::e-Mail::Outlook (147) | Incident (1) | 1 | 0 | 1 | |
| 52 | Computer issue - ::Main symptom:: | Call Center (17) | Office/Desktop Services::My Computer (55) | Incident (1) | 1 | 0 | 1 | |
| 53 | DFMS error - ::Error message:: | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Incident (1) | 1 | 0 | 1 | |
| 54 | Equipo de SFC con Falla | HP Operation Support (16) | A1 Operation Services::SFC::Station Hardware (131) | Incident (1) | 0 | 0 | 1 | |
| 55 | Solicitud de Informacion SFC | HP Operation Support (16) | HP Operation Services::eFoxWeb::Report Data (191) | Request (2) | 0 | 0 | 0 | |
| 56 | Cancelar Orden | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 0 | 0 | 0 | |
| 58 | CTO missing 870 signal | HP Operation Support (16) | A1 Operation Services::SFC (10) | Incident (1) | 0 | 0 | 0 | |
| 59 | Abrir ordenes de trabajo | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 0 | 0 | 0 | |
| 60 | Cambio de status | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 0 | 0 | 0 | |
| 61 | Agregar imagenes | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 0 | 0 | 0 | |
| 62 | Falla de Red (No hay conexion) | HP Operation Support (16) | A1 Operation Services::Networking (7) | Request (2) | 0 | 0 | 0 | |
| 63 | DN de CTO no se le genera el PGI | HP Operation Support (16) | A1 Operation Services::SFC (10) | Incident (1) | 0 | 0 | 0 | |
| 64 | Error CTO Autoshippack | HP Operation Support (16) | A1 Operation Services::SFC (10) | Incident (1) | 0 | 0 | 0 | |
| 65 | Quitar hold | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 0 | 0 | 0 | |
| 66 | Problema en bulkpack , | HP Operation Support (16) | A1 Operation Services::SFC (10) | Incident (1) | 0 | 0 | 0 | |
| 68 | DOA printer serial change | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 0 | 0 | 0 | |
| 69 | PO cancel in B2B 846 & SSCM | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 0 | 0 | 0 | |
| 70 | Mover ordenes | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 0 | 0 | 0 | |
| 71 | Nodos cruzados | HP Operation Support (16) | A1 Operation Services::Networking (7) | Incident (1) | 0 | 0 | 0 | |
| 72 | Cambio de estatus/ruta | DELL Operation Support (13) | A2/A3/A5 Operation Services::DFMS (14) | Request (2) | 1 | 1 | 0 | |
| 73 | Asignar country kit | DELL Operation Support (13) | A2/A3/A5 Operation Services::DFMS (14) | Request (2) | 0 | 0 | 0 | |
| 74 | Descasar componente | DELL Operation Support (13) | A2/A3/A5 Operation Services::DFMS (14) | Request (2) | 0 | 0 | 0 | |
| 75 | Label plan response not received | DELL Operation Support (13) | A2/A3/A5 Operation Services::OTM (121) | Incident (1) | 0 | 0 | 0 | |
| 76 | Indicator B | DELL Operation Support (13) | External Service Applications Services::DELL Systems (150) | Request (2) | 0 | 0 | 0 | |
| 77 | Acceso DFMS | DELL Operation Support (13) | A2/A3/A5 Operation Services::DFMS (14) | Request (2) | 0 | 0 | 0 | |
| 78 | Acceso SAP | DELL Operation Support (13) | A2/A3/A5 Operation Services::SAP (18) | Request (2) | 0 | 0 | 0 | |
| 79 | Agregar/Cambiar/Remover PN | DELL Operation Support (13) | A2/A3/A5 Operation Services::DFMS (14) | Request (2) | 0 | 0 | 0 | |
| 80 | Equipo de DFMS con falla | DELL Operation Support (13) | DELL Operation Services::DFMS::Station Hardware (216) | Incident (1) | 0 | 0 | 0 | |
| 81 | Cambiar MAC Address | DELL Operation Support (13) | A2/A3/A5 Operation Services::DFMS (14) | Request (2) | 0 | 0 | 0 | |
| 82 | Configurar impresora | DELL Operation Support (13) | A2/A3/A5 Operation Services::Printer (17) | Request (2) | 0 | 0 | 0 | |
| 83 | Non OTM label response | DELL Operation Support (13) | 0 | Incident (1) | 0 | 0 | 0 | |
| 84 | [INICIO DE TURNO] | DELL Operation Support (13) | A2/A3/A5 Operation Services (11) | Information (3) | 0 | 0 | 0 | |
| 85 | Map Public Folder | Call Center (17) | Office/Desktop Services::Shared storage::Public folder (P:/) (114) | Request (2) | 1 | 0 | 0 | |
| 86 | Codice Issues - ::Main symptom:: | Office/Desktop Support (8) | Office/Desktop Services::Campus applications::Codice (Client) (143) | Incident (1) | 1 | 1 | 1 | |
| 87 | Workstations without Symantec AV installed (Office Network) | Office/Desktop Support (8) | Office/Desktop Services::My Computer Software::Antivirus (158) | Task (4) | 1 | 0 | 1 | |
| 88 | IP Reservation | Office/Desktop Support (8) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 89 | DFMS | Shortcut | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 0 | |
| 90 | Shared and public folder server is DOWN | Call Center (17) | Office/Desktop Services::Shared storage (115) | Incident (1) | 1 | 0 | 0 | |
| 91 | SHARP Printer Configuration | PaperCut Access | Call Center (17) | Office/Desktop Services::Printer (57) | Request (2) | 1 | 0 | 1 | |
| 92 | Office 2016 Activation | Office/Desktop Support (8) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 1 | |
| 93 | SAP | Configuration | MQA Houston Server | Call Center (17) | Office/Desktop Services::My Computer Software::SAP configuration (89) | Request (2) | 1 | 0 | 0 | |
| 94 | Computadora con sistema lento | The Computer's system is slow | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Incident (1) | 1 | 0 | 1 | |
| 95 | IMPLEMENTATION | A2 Expansion | (SDE) | Deployments (20) | 0 | 0 | 1 | 0 | 0 | |
| 96 | SAP | Configuration | NEW SAP Logon | Call Center (17) | Office/Desktop Services::My Computer Software::SAP configuration (89) | Request (2) | 1 | 0 | 0 | |
| 97 | BitLocker Encryption (256) | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Task (4) | 1 | 0 | 0 | |
| 98 | New server for migration | Call Center (17) | Infrastructure Services::Servers (40) | Request (2) | 1 | 1 | 1 | |
| 99 | Descasar y desconsumir componentes (CT) | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 1 | 1 | 1 | |
| 100 | New account | SuperNotes Email | Office/Desktop Support (8) | Office/Desktop Services::e-Mail::Super Notes (146) | Request (2) | 0 | 0 | 0 | |
| 101 | SAP | New account (DELL) | Office/Desktop Support (8) | A2/A3/A5 Operation Services::SAP (18) | Request (2) | 0 | 0 | 0 | |
| 102 | Onboarding Employee IT Combo | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Request (2) | 1 | 1 | 0 | |
| 104 | IMPLEMENTATION | ::Building:: | ::RequestID and Title:: | Deployments (20) | A1 Operation Services (3) | Incident (1) | 1 | 0 | 1 | |
| 105 | Falla XML masivo (POST RUN-IN) | HP Operation Support (16) | A1 Operation Services::EfoxServices::XML Reader (135) | Incident (1) | 1 | 1 | 1 | |
| 106 | UAT | HP- SFC | ::RequestID_Title:: | Testing (24) | A1 Operation Services::SFC (10) | Task (4) | 1 | 0 | 1 | |
| 107 | New account | Domain FOXCONN-NA | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Request (2) | 1 | 1 | 1 | |
| 108 | PROBLEM | ::BUILDING:: | ::SERVICE:: | ::TITLE:: | Risk Management::Problem Management (5) | A1 Operation Services (3) | Task (4) | 1 | 0 | 1 | |
| 109 | DPM MicroStrategy Webpage doesn't show data http://10.13.9.233/MicroStrategy/asp/Main.aspx | Call Center (17) | Foxconn Central Support::Digital Performance Management (DPM) (408) | Information (3) | 1 | 1 | 1 | |
| 110 | New Laptop Assignation | Assignacion de Laptop | WorkFlow (1) | PC Shop::New equipment (68) | Request (2) | 1 | 1 | 1 | |
| 111 | DB Request (Change/ Access) - ::Project name:: | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 112 | DEPLOYMENT | A1 | SFC | ::Title:: | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 1 | 0 | 1 | |
| 113 | USB Access on computer | Acceso USB en computadora | Office/Desktop Support (8) | WorkFlow::EAF::Accounts::USB Access for Mx & NA accounts (239) | Request (2) | 0 | 0 | 0 | |
| 114 | POWER BI Installation | Mobile Device | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 1 | |
| 115 | Domain Group | FOXCONN-NA | Call Center (17) | WorkFlow::EAF::Accounts::Domain Account for FOXCONN-NA Users (226) | Request (2) | 1 | 1 | 1 | |
| 116 | Reset Password | SAP Account | DELL-L2 Operation Support (12) | A2/A3/A5 Operation Services::SAP (18) | Request (2) | 1 | 0 | 1 | |
| 117 | New hire: - ::Person who left:: | Hiring (23) | 0 | Request (2) | 1 | 0 | 1 | |
| 118 | New Domain Account | 0 | 0 | 0 | 0 | 0 | 0 | |
| 119 | Portal | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Request (2) | 0 | 0 | 0 | |
| 120 | Shared Folders Permissions | Office/Desktop Support (8) | Office/Desktop Services::Shared storage::Shared Folder (S:/) (112) | Request (2) | 1 | 1 | 1 | |
| 121 | Email Distribution List Management | Office/Desktop Support (8) | Office/Desktop Services::e-Mail (54) | Request (2) | 1 | 1 | 1 | |
| 122 | Internet Access For Foxconn-NA Accounts | Office/Desktop Support (8) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 123 | Standard Equipment | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Request (2) | 1 | 1 | 1 | |
| 124 | Wireless Access For Foxconn Network | Office/Desktop Support (8) | Office/Desktop Services::Network (91) | Request (2) | 0 | 0 | 0 | |
| 125 | Specialized Equipment (Laptop) | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Request (2) | 1 | 1 | 1 | |
| 126 | New Sap Account | SAP Support (37) | Enterprise Services::SAP (456) | Request (2) | 1 | 1 | 1 | |
| 127 | USB Access Request | Office/Desktop Support (8) | WorkFlow::EAF::Accounts::USB Access for Mx & NA accounts (239) | Request (2) | 0 | 0 | 0 | |
| 128 | Domain Admin Rights For FOXCONN-NA User | Office/Desktop Support (8) | Infrastructure Services::Active directory maintanance (28) | Request (2) | 0 | 0 | 0 | |
| 129 | New Software | Office/Desktop Support (8) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 1 | 1 | |
| 130 | SN Client Workaround | Office/Desktop Support (8) | Office/Desktop Services::e-Mail::Super Notes (146) | Request (2) | 1 | 1 | 1 | |
| 131 | TRESS quita las comas cuando doy pegar | Office/Desktop Support (8) | Office/Desktop Services::Campus applications::TRESS (52) | Incident (1) | 1 | 1 | 1 | |
| 132 | License Renewal - ::Software:: | PC Shop::Purchases (21) | 0 | Request (2) | 1 | 0 | 1 | |
| 133 | Problema con Access Point en Pruebas | HP Operation Support (16) | A1 Operation Services::Networking (7) | Incident (1) | 1 | 1 | 1 | |
| 134 | ConX Virtual Meeting Room | Office/Desktop Support (8) | Office/Desktop Services::Meeting room systems (182) | Request (2) | 1 | 1 | 1 | |
| 135 | Remote Access (VPN or Computer Setup) | Office/Desktop Support (8) | Office/Desktop Services::My Computer::Remote Access (427) | Request (2) | 1 | 1 | 1 | |
| 136 | ConX PIN reset / Account Reset / Password Reset | Office/Desktop Support (8) | Office/Desktop Services::Meeting room systems (182) | Incident (1) | 0 | 0 | 0 | |
| 137 | infocusconx.com’s server IP address could not be found. | Office/Desktop Support (8) | Office/Desktop Services::Meeting room systems (182) | Incident (1) | 1 | 1 | 1 | |
| 138 | Crear usuario de Andon http://10.13.7.151/andon/v2/?c=Attendance | Office/Desktop Support (8) | Office/Desktop Services::Campus applications::Andon (349) | Request (2) | 1 | 1 | 1 | |
| 139 | Excel codigo de barras | Fonts | Call Center (17) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 0 | 1 | |
| 140 | Lync | Password reset | Office/Desktop Support (8) | Office/Desktop Services::Lync (109) | Request (2) | 1 | 0 | 1 | |
| 141 | SAP Instalacion | Call Center (17) | Office/Desktop Services::Campus applications::SAP (417) | Request (2) | 1 | 0 | 1 | |
| 142 | Tress Instalacion | Call Center (17) | Office/Desktop Services::Campus applications::TRESS (52) | Request (2) | 1 | 0 | 1 | |
| 144 | Create new webex conference account | Office/Desktop Support (8) | Office/Desktop Services::Meeting room systems (182) | Request (2) | 1 | 1 | 0 | |
| 145 | Email Issues (Exchange, Super Notes, Lotus Notes) | Office/Desktop Support (8) | Infrastructure Services::Mail System (36) | Incident (1) | 0 | 0 | 0 | |
| 146 | Log De Switch No Reporta MAC | Office/Desktop Support (8) | Office/Desktop Services (43) | Incident (1) | 0 | 0 | 0 | |
| 147 | Install Clock / QR Station | Office/Desktop Support (8) | Office/Desktop Services::Campus applications::HR Card clocks (48) | Request (2) | 1 | 1 | 1 | |
| 148 | New B2B Account | DELL Operation Support (13) | A2/A3/A5 Operation Services::B2B (12) | Request (2) | 1 | 1 | 1 | |
| 149 | IT Purchase - ::What needs to be purchased:: | PC Shop::Purchases (21) | 0 | Request (2) | 1 | 0 | 1 | |
| 150 | IT Request - ::Write title here:: | Call Center (17) | A1 Operation Services (3) | Request (2) | 1 | 1 | 0 | |
| 151 | New SAP Account | SAP Support (37) | Enterprise Services::SAP (456) | Request (2) | 1 | 1 | 1 | |
| 152 | SNR: ::Local (FSJ) Firewall access to:: | Office/Desktop Support (8) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 153 | SNR: ::Global (Asia) Firewall access to:: | IT Request (18) | WorkFlow::Special Network Request (87) | Request (2) | 1 | 1 | 1 | |
| 154 | Internet Access For Foxconn-NA Accounts | HP Operation Support (16) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 155 | New SFTP Account | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Request (2) | 1 | 1 | 1 | |
| 156 | New Server Request | Office/Desktop Support (8) | Infrastructure Services::Servers (40) | Request (2) | 1 | 1 | 1 | |
| 157 | New Server Access - ::Server IP Address:: | Office/Desktop Support (8) | 0 | Request (2) | 1 | 1 | 1 | |
| 158 | New Virtual Desktop (VDI) Request | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Request (2) | 1 | 1 | 1 | |
| 159 | Delete SDL Files | Office/Desktop Support (8) | Office/Desktop Services::Campus applications (44) | Request (2) | 1 | 1 | 0 | |
| 160 | Sync SDL Files | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 0 | |
| 161 | Move SDL Files | Office/Desktop Support (8) | Office/Desktop Services::Campus applications (44) | Request (2) | 1 | 1 | 0 | |
| 162 | Teams, OneDrive, E-mail, Office 365 account | Office/Desktop Support (8) | Office/Desktop Services::MS Teams (449) | Request (2) | 1 | 1 | 1 | |
| 163 | Configuracion de MG en SFC | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 1 | 1 | 1 | |
| 164 | New account | Corp O365 | Office/Desktop Support (8) | Infrastructure Services::Internet Service (34) | Request (2) | 0 | 0 | 0 | |
| 165 | Issue with Software ::Software name:: | Office/Desktop Support (8) | Office/Desktop Services::My Computer Software (56) | Request (2) | 1 | 1 | 1 | |
| 166 | Line Setup | Model Change (G2) | Office/Desktop Support (8) | G2 Operation Services (435) | Request (2) | 1 | 1 | 1 | |
| 167 | New User Account Efox Supply Chain | HP Operation Support (16) | A1 Operation Services::eFoxWeb (6) | Request (2) | 1 | 1 | 1 | |
| 168 | New User Account Efox NetCenter | HP Operation Support (16) | A1 Operation Services::eFoxWeb (6) | Request (2) | 1 | 1 | 1 | |
| 169 | New User Account Efox NetCenter (10.13.0.200) | HP Operation Support (16) | A1 Operation Services::eFoxWeb (6) | Request (2) | 1 | 1 | 1 | |
| 170 | New RPA WhatsApp group - ::Whatsapp group name:: | Office/Desktop Support (8) | Office/Desktop Services::Campus applications::RPA (Robotic Process Automation) (339) | Request (2) | 1 | 1 | 1 | |
| 171 | Acceso a DoIT - ::Modulo:: | Call Center (17) | Office/Desktop Services::Campus applications::DoIT Medical (434) | Request (2) | 1 | 1 | 1 | |
| 172 | DFMS Access Request (EMD3) | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 0 | |
| 173 | Network Node Issue ::Building:: | Infrastructure Support::Networking (29) | Infrastructure Services::Network (39) | Incident (1) | 1 | 0 | 1 | |
| 174 | Change Network Node from VLAN | Infrastructure Support::Networking (29) | Infrastructure Services::Network (39) | Request (2) | 1 | 1 | 1 | |
| 175 | Habilitar/Deshabilitar Softlink | HP Operation Support (16) | A1 Operation Services::SFC (10) | Request (2) | 1 | 1 | 1 | |
| 255 | Create New External Material Group | SAP Support (37) | Enterprise Services::SAP (456) | Request (2) | 1 | 1 | 1 | |
| 256 | Descasar pieza de carton ID | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 0 | |
| 257 | Problema de Impresoras (Sharp/Zebra/HP) | HP Operation Support (16) | A1 Operation Services::Printer (8) | Incident (1) | 1 | 1 | 1 | |
| 258 | Printer issue | HP Operation Support (16) | A1 Operation Services::Printer (8) | Incident (1) | 1 | 1 | 1 | |
| 259 | Manpower User | Office/Desktop Support (8) | A1 Operation Services (3) | Request (2) | 0 | 0 | 0 | |
| 260 | Internet Access For Foxconn-NA Accounts (Rayprus) | Rayprus Operation Support (35) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 261 | Corrección de datos medicos (Escaneos de Contratacion en DoIT) | Office/Desktop Support (8) | Office/Desktop Services::Campus applications::DoIT Medical (434) | Request (2) | 1 | 1 | 0 | |
| 262 | Creacion de BIN Location para WareHouse A1 | SAP Support (37) | Enterprise Services::SAP (456) | Incident (1) | 1 | 1 | 1 | |
| 263 | New Printer Install | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 264 | Tress system Permission | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 0 | |
| 265 | Color printer access | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 266 | Cambio de Estatus (G2) | G2 Operation Support (36) | G2 Operation Services::DFMS (452) | Request (2) | 1 | 1 | 1 | |
| 267 | Change Network Node from VLAN | Rayprus Operation Support (35) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 0 | |
| 268 | Regresar Unidades de Status | ::Motivo Re-test o Falla:: | ::Area: SMT/TLA:: | ::Linea o Modelo:: | ::Estacion a Regresar:: | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 0 | |
| 269 | Extended Support Hours | ::Building and Area:: | ::Line:: | ::Day and Shift:: | T Operation Support (33) | T Operation Services::Extended support hours (one ticket per shift please) (453) | Information (3) | 1 | 1 | 1 | |
| 270 | test | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Incident (1) | 1 | 1 | 0 | |
| 271 | Interlocking Access Request (EMD3) | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 1 | |
| 272 | USB or External storage access | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 273 | Create Serialization Rule for ::SMT\TLA:: | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 0 | |
| 274 | Remote access | T Operation Support (33) | T Operation Services::Extended support hours (one ticket per shift please) (453) | Request (2) | 1 | 1 | 1 | |
| 275 | Laptop Bitlocker encryption | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Task (4) | 0 | 0 | 0 | |
| 276 | | T Operation Support (33) | WorkFlow (104) | Task (4) | 0 | 0 | 0 | |
| 277 | Accessory or consumable | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 278 | Account activation on file transfer page (Data Depot) | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 1 | |
| 279 | TESTINGGGG | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 280 | Modo de fallo - Andon | T Operation Support (33) | T Operation Services::Extended support hours (one ticket per shift please) (453) | Request (2) | 1 | 1 | 1 | |
| 281 | Training | OPST | :: type of training | DevTeam/HR Monthly/C3:: | T Operation Support (33) | Office/Desktop Services::Campus applications (44) | Task (4) | 1 | 0 | 0 | |
| 282 | Tesla Portal New access | Office/Desktop Support (8) | A2/A3/A5 Operation Services (11) | Request (2) | 1 | 1 | 1 | |
| 283 | Access to Employee Attendance Report (DoIT) | Office/Desktop Support (8) | Office/Desktop Services::Web-pages (58) | Request (2) | 1 | 1 | 0 | |
| 284 | Request Support | OPST | | T Operation Support (33) | Office/Desktop Services::Campus applications (44) | Task (4) | 1 | 0 | 0 | |
| 285 | Remote Support for Vendor | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 286 | Access to Table Man | Office/Desktop Support (8) | Office/Desktop Services::Campus applications (44) | Request (2) | 1 | 1 | 1 | |
| 287 | Access to DPM or TPM | Office/Desktop Support (8) | Office/Desktop Services::Campus applications (44) | Request (2) | 1 | 1 | 1 | |
| 288 | Access to MVA | Office/Desktop Support (8) | Office/Desktop Services::Campus applications (44) | Request (2) | 1 | 1 | 1 | |
| 289 | Access to Manpower, Lines Viewer, Engineering model, TMS, OOR, AO, RYG | Office/Desktop Support (8) | Office/Desktop Services::Campus applications (44) | Request (2) | 1 | 1 | 1 | |
| 290 | ATP Process | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 291 | Account And Access | SAP Support (37) | Enterprise Services::SAP (456) | Request (2) | 0 | 0 | 0 | |
| 292 | B2B | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 293 | Batch Error | SAP Support (37) | Enterprise Services::SAP (456) | Incident (1) | 1 | 1 | 0 | |
| 294 | Blocked Material | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 295 | Blocked User | SAP Support (37) | Enterprise Services::SAP (456) | Request (2) | 1 | 1 | 0 | |
| 296 | Consulting | SAP Support (37) | Enterprise Services::SAP (456) | Request (2) | 1 | 1 | 0 | |
| 297 | DFMS | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 298 | DN Error | SAP Support (37) | Enterprise Services::SAP (456) | Incident (1) | 1 | 1 | 0 | |
| 299 | Incorrect LTP/MRP/ATP | SAP Support (37) | Enterprise Services::SAP (456) | Incident (1) | 1 | 1 | 0 | |
| 300 | MM / WO / SO Change History | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 301 | MM Correction | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 302 | MTS | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 303 | Master Data | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 304 | Material Movements Validations | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 305 | OTS | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 306 | Order Check | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 307 | PO | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 308 | Physical Inventory | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 309 | Report Results are incorrect | SAP Support (37) | Enterprise Services::SAP (456) | Incident (1) | 1 | 1 | 0 | |
| 310 | SAP Error | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 311 | SAP Service Master data | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 312 | SIT | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 313 | SO Correction | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 314 | SO Error | SAP Support (37) | Enterprise Services::SAP (456) | Incident (1) | 1 | 1 | 0 | |
| 315 | Special Assignmets | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 316 | Training | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 317 | VIT | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 318 | WO Correction | SAP Support (37) | Enterprise Services::SAP (456) | Request (2) | 1 | 1 | 0 | |
| 319 | WO Error | SAP Support (37) | Enterprise Services::SAP (456) | Incident (1) | 1 | 1 | 0 | |
| 320 | Work Flow | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 321 | ePO | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 322 | eSCM | SAP Support (37) | Enterprise Services::SAP (456) | 0 | 1 | 1 | 0 | |
| 323 | ASN not sent/rejected | SAP Support (37) | Enterprise Services::B2B (455) | Incident (1) | 1 | 1 | 0 | |
| 324 | EDI810 not sent/rejected | SAP Support (37) | Enterprise Services::B2B (455) | Incident (1) | 1 | 1 | 0 | |
| 325 | EDI856 not sent/rejected | SAP Support (37) | Enterprise Services::B2B (455) | Incident (1) | 1 | 1 | 0 | |
| 326 | Map PN for EDI846 | SAP Support (37) | Enterprise Services::B2B (455) | Request (2) | 1 | 1 | 0 | |
| 327 | Redrop HP PO | SAP Support (37) | Enterprise Services::B2B (455) | Request (2) | 1 | 1 | 0 | |
| 328 | Resend ASN | SAP Support (37) | Enterprise Services::B2B (455) | Request (2) | 1 | 1 | 0 | |
| 329 | Resend EDI810 | SAP Support (37) | Enterprise Services::B2B (455) | Request (2) | 1 | 1 | 0 | |
| 330 | Resend EDI856 | SAP Support (37) | Enterprise Services::B2B (455) | Request (2) | 1 | 1 | 0 | |
| 331 | SAP Service Master data | SAP Support (37) | Enterprise Services::B2B (455) | 0 | 1 | 1 | 0 | |
| 332 | SO not created | SAP Support (37) | Enterprise Services::B2B (455) | 0 | 1 | 1 | 0 | |
| 333 | SSCM EDI846 not drop | SAP Support (37) | Enterprise Services::B2B (455) | Incident (1) | 1 | 1 | 0 | |
| 334 | Tesla Portal Account | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 0 | 0 | 0 | |
| 335 | IT Request - ::Write title here:: | SAP Support (37) | Enterprise Services (454) | Request (2) | 1 | 1 | 0 | |
| 336 | Cancellation order | SAP Support (37) | Enterprise Services (454) | Request (2) | 1 | 1 | 0 | |
| 337 | Accounts deleted from employees Not in HC | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 338 | Link MAC address with Network drop (node) | Infrastructure Support::Networking (29) | Infrastructure Services::Network (39) | Request (2) | 1 | 0 | 1 | |
| 339 | Cambiar template de OTRS | Office/Desktop Support (8) | A2/A3/A5 Operation Services (11) | Request (2) | 0 | 0 | 0 | |
| 340 | MAC address expirado, favor de extender el tiempo | Rayprus Operation Support (35) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 0 | |
| 341 | SFC equipment | Office/Desktop Support (8) | A1 Operation Services (3) | Request (2) | 1 | 1 | 1 | |
| 342 | Cambio de estatus Palletizacion en adelante | T Operation Support (33) | A1 Operation Services (3) | Incident (1) | 0 | 0 | 0 | |
| 343 | Interlocking - Add new model | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 1 | |
| 344 | HD A5 Documentation :: PROCESS - ISSUES - UAT's - UPDATES :: | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Task (4) | 1 | 0 | 1 | |
| 345 | | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 346 | O365 special request | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 0 | 0 | |
| 347 | Add New TLA Variant (Batch Mode) | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 0 | |
| 348 | Add New Tags (TLA Line) | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 1 | |
| 349 | Extension reassignment | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Request (2) | 1 | 1 | 1 | |
| 350 | DEPLOYMENT SIGNOFF - ::DeploymentTitle:: | Call Center (17) | A1 Operation Services (3) | Request (2) | 1 | 1 | 1 | |
| 351 | SAP client upgrade 7.70 (Only EMD3 users) | T Operation Support (33) | Office/Desktop Services::My Computer Software::SAP configuration (89) | Request (2) | 1 | 1 | 0 | |
| 352 | IP Reservation (Rayprus) | Rayprus Operation Support (35) | Office/Desktop Services::Network (91) | Request (2) | 1 | 1 | 1 | |
| 353 | Campus sotfware managment | Office/Desktop Support (8) | Office/Desktop Services (43) | Incident (1) | 1 | 0 | 1 | |
| 354 | Reparacion de Computadora (CPU, Laptop) | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Incident (1) | 1 | 0 | 1 | |
| 355 | Computer repair | Office/Desktop Support (8) | Office/Desktop Services::My Computer (55) | Incident (1) | 1 | 0 | 1 | |
| 356 | Falla de Impresoras (Sharp /HP) | Office/Desktop Support (8) | Office/Desktop Services::Printer (57) | Incident (1) | 1 | 1 | 1 | |
| 357 | Teams uninstall | Office/Desktop Support (8) | Office/Desktop Services (43) | Task (4) | 1 | 1 | 1 | |
| 358 | Cambio de estatus (EMD3) | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 0 | |
| 359 | Change Device for VPN | Infrastructure Support::Networking (29) | Office/Desktop Services::Network (91) | Incident (1) | 1 | 1 | 1 | |
| 360 | Interlocking Change Equipment ID (Traceability) | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 0 | |
| 361 | Campus software | Office/Desktop Support (8) | Office/Desktop Services::Campus applications (44) | Incident (1) | 1 | 0 | 1 | |
| 362 | BCP Test – Preventive Maintenance | BCP Test – Preventive Maintenance (38) | BCP Test – Preventive Maintenance::Core Network Equipment (458) | Request (2) | 1 | 1 | 1 | |
| 363 | | BCP Test – Preventive Maintenance (38) | BCP Test – Preventive Maintenance::Core Network Equipment (458) | Request (2) | 0 | 0 | 0 | |
| 364 | Correr programas como Administradores | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 365 | New Travel System Account | Office/Desktop Support (8) | Office/Desktop Services (43) | Request (2) | 1 | 1 | 1 | |
| 366 | Equipment Sent to Warranty(Tesla) | T Operation Support (33) | Office/Desktop Services::My Computer (55) | Task (4) | 1 | 0 | 1 | |
| 367 | Line Setup | Model Change (CPC) | T Operation Support (33) | T Operation Services::DFMS::Access Account (451) | Request (2) | 1 | 1 | 1 | |
| 368 | Returned Equipment to IT | T Operation Support (33) | Office/Desktop Services::My Computer (55) | Task (4) | 1 | 0 | 1 | |