View - Otrs Tickets Comunes

Id102
TituloOnboarding Employee IT Combo
Descripcion Agente<br>
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Otrs Colas Id Office/Desktop Support (8)
Otrs Servicios Id Office/Desktop Services::My Computer (55)
Otrs Tipos Id Request (2)
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Cliente1
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Descripcion Cliente
Cuerpo Cliente<h1>Employee Onboarding - IT Combo</h1><p>This combo is for equipment re-assignation, and it includes:</p><ul><li>Domain account creation</li><li>OTRS IT ticket system account</li><li>Owncloud storage account creation</li><li>E-mail (supernotes)</li><li>Computer configuration</li><li>Standard Sharp printer/scanner configuration</li><li>Phone extension and call code configuration</li><li>Standard software</li></ul><h2>Personal Data</h2><table border="1"><tbody><tr><th>Supervisor's e-mail</th><td style="width: 20em;">&nbsp;</td></tr><tr><th>Cost Center</th><td style="width: 20em;">&nbsp;</td></tr><tr><th>Employee ID</th><td style="width: 20em;">&nbsp;</td></tr><tr><th>Preferred Name</th><td style="width: 20em;">&nbsp;</td></tr><tr><th>Employee ID to be replaced</th><td style="width: 20em;">&nbsp;</td></tr><tr><th>Employee name to be replaced</th><td style="width: 20em;">&nbsp;</td></tr></tbody></table><br><h2>Hardware Equipment</h2><h3>Previous employee equipment&nbsp;</h3><ul><li>For re-assignment no approval is required.</li><li>For new equipment or special equipment, please submit an IT request in a separate ticket.</li><li>To get a report of equipment pending to be returned by cost center go to <a class="ui-button ui-widget ui-state-default ui-corner-all ui-button-text-only" role="button" aria-disabled="false" href="http://doit.foxconn.com/pcshop/pending/"><span class="ui-button-text"><span class="ui-button-text"><span class="ui-button-text"><span class="ui-button-text"><span class="ui-button-text">http://doit.foxconn.com/pcshop/pending/</span></span></span></span></span></a></li></ul><table border="1"><tbody><tr><th>Equipment</th><th style="width: 20em;">Information</th></tr><tr><th>Computer Serial Number</th><td style="width: 20em;">&nbsp;</td></tr><tr><th>Phone Extension</th><td style="width: 20em;">&nbsp;</td></tr></tbody></table><h2>Software</h2><h2><strong style="font-size: 12px;">Standard software (already included):</strong><span style="font-size: 12px;">&nbsp;Office (Word, Excel, PowerPoint, Visio Reader), Chrome, GreenShot (Snag-it), PDF reader, PDF Creator</span></h2><h3>Additional Software</h3>For additional software, please create individual OTRS tickets after receiving the computer requested.<br><h2>E-mail</h2><table border="1"><tbody><tr></tr><tr><th>Service</th><th style="width: 20em;">Notes</th><th>Yes / No</th></tr><tr><th>Supernotes e-mail</th><td style="width: 20em;">Doesn't require approval</td><th>&nbsp;</th></tr><tr><th>Outlook e-mail</th><td style="width: 20em;">Requires paper form to be sent to Houston<br><strong>Cost: $50 USD one-time |&nbsp;</strong><span style="text-align: center; font-weight: 700;"><strong>$</strong>25 USD / month</span></td><th>&nbsp;</th></tr></tbody></table>
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