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Id144
TituloCreate new webex conference account
Descripcion Agente<br>
Cuerpo AgentePara solicitar una nueva cuenta de webex es necesario tener la siguiente informacion:<div><br></div><div>1- Apoyar al usuario a levantar el ticket y llenar el formato del ticket comun "Create new webex conference account"</div><div><br></div><div>2- Validar la informacion ingresara por el usuario, en caso de tener error o informacion incompleta, favor de localizar al usuario y validar nuevamente la informacion.</div><div><br></div><div>3- Aplicar flujo de aprobaciones</div><div><br></div><div>A) Manager del empleado (Supervisor y coordinador no deben aprobar)</div><div>B)&nbsp;<span style="font-size: 1em;">Miguel Salazar</span></div><div><span style="font-size: 1em;"><br></span></div><div>4- Agregar cuenta de webex en pc shop.</div><div><br></div><div>5- Instalacion del software y proporcionar URLs de los manuales para usar Webex.</div>
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Otrs Colas Id Office/Desktop Support (8)
Otrs Servicios Id Office/Desktop Services::Meeting room systems (182)
Otrs Tipos Id Request (2)
Master Ticket
Activo1
Cliente1
Agente0
Descripcion Cliente
Cuerpo Cliente<div><table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none;mso-border-alt:solid windowtext .5pt; mso-yfti-tbllook:1184;mso-padding-alt:0in 5.4pt 0in 5.4pt"> <tbody><tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes;height:17.5pt"> <td width="144" valign="top" style="width: 107.75pt; border-width: 1pt; border-top-style: solid; border-right-style: solid; border-bottom-style: solid; border-color: windowtext; border-image: initial; padding: 0in 5.4pt; height: 17.5pt;"> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal">Employee ID<o:p></o:p></p> </td> <td width="480" valign="top" style="width:359.75pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt;height:17.5pt"> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal"><o:p>&nbsp;</o:p></p> </td> </tr> <tr style="mso-yfti-irow:1;height:13.0pt"> <td width="144" valign="top" style="width: 107.75pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left-width: 1pt; border-left-color: windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; height: 13pt;"> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal">Manager e-mail<o:p></o:p></p> </td> <td width="480" valign="top" style="width:359.75pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt;height:13.0pt"> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal"><o:p>&nbsp;</o:p></p> </td> </tr> <tr style="mso-yfti-irow:2;height:7.6pt"> <td width="144" valign="top" style="width: 107.75pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left-width: 1pt; border-left-color: windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; height: 7.6pt;"> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal">Justification<o:p></o:p></p> </td> <td width="480" valign="top" style="width:359.75pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt;height:7.6pt"> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal"><o:p>&nbsp;</o:p></p> </td> </tr> <tr> <td width="144" valign="top" style="width: 107.75pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left-width: 1pt; border-left-color: windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal">Cost Center<o:p></o:p></p> </td> <td width="280" valign="top" style="width:359.75pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt"> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal"><o:p>&nbsp;</o:p></p> </td> </tr> </tbody></table><br></div><div><br></div><div><br></div><div>You also need to have the following services in order to activate your webex account.</div><div><br></div><div>-Internet access: raise a ticket specifying you need this service to access to webex meetings<span style="font-size: 1em;">.</span></div><div>-External e-mail address: raise a ticket specifying you need this service to activate your webex account.</div><div><br></div><div>Note:</div><div><br></div><div>Webex service include cost (25 USD/mo) by license</div><div><br></div><div><br></div>
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