| Id | 355 |
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| Titulo | Computer repair |
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| Descripcion Agente | <font color="#222222" face="Geneva, Helvetica, Arial, sans-serif">This type of ticket is used when the user leaves a CPU to ensure that the necessary repairs are carried out, to know the user's management as well as the programs he/she manages, if he/she has a reserved IP, and if he/she uses special programs. </font><br> |
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| Cuerpo Agente | <div style="background-color: rgb(249, 249, 249);"><div style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px;"><strong> Please detail all devices you need and fill the form.</strong></div><div style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px;"><div data-darkreader-inline-color="" style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; --darkreader-inline-color: #dcd9d4;"> </div><table border="1" data-darkreader-inline-color="" style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; text-indent: 0px; --darkreader-inline-color: #dcd9d4;"><tbody><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Requestor's supervisor e-mail address</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Reason of request </th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Employee full name<font color="red" data-darkreader-inline-color="" size="5" style="--darkreader-inline-color: #ff3333;">*</font></th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Employee ID</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Department</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Cost Code</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Serie CPU</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Business Unit</th><td style="min-width: 10em;"> <span style="font-weight: 700;">HP</span> [ ] <span style="font-weight: 700;">DELL</span> [ ]<span style="font-weight: 700;"> G2</span> [ ] <span style="font-weight: 700;">G2-ME</span> [ ] <span style="font-weight: 700;">T</span> [ ] <span style="font-weight: 700;">Central</span> [ ]</td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;"><br></th><td style="min-width: 10em;"><br></td></tr></tbody></table></div><br style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px;"><span style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; background-color: rgb(255, 255, 255);">User information:</span><table border="1" data-darkreader-inline-color="" style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; text-indent: 0px; --darkreader-inline-color: #dcd9d4;"><tbody><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Domain Account Foxconn-NA</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Password</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Are you migrated to office 365?</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Do you have a reserved IP? </th><td style="min-width: 10em;">No[ ] Yes[ ] IP Address: _______________</td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Do you have any special software?</th><td style="min-width: 10em;"> <span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">Tress</span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> [ ]</span><span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">DMFS</span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">[ ] </span><span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">SolidWork</span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> [ ]</span><span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> Autocad</span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">[ ] </span><span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">Think Cell[ </span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> ] Otro [ ] ____________________________</span></td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Phone number:</th><td style="min-width: 10em;"> </td></tr></tbody></table><div style=""><font color="#102c54" face="Geneva, Helvetica, Arial, sans-serif" size="4"><b>Please fill in all fields, including your contact phone number, so that we can contact you as soon as the repair is completed.</b></font><br></div></div> |
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| Altura Agente | 0 |
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| Url Agente | |
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| Otrs Colas Id | Office/Desktop Support (8) |
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| Otrs Servicios Id | Office/Desktop Services::My Computer (55) |
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| Otrs Tipos Id | Incident (1) |
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| Master Ticket | |
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| Activo | 1 |
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| Cliente | 0 |
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| Agente | 1 |
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| Descripcion Cliente | |
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| Cuerpo Cliente | <div style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px;"><span style="font-weight: 700;"> Please detail all devices you need and fill the form.</span></div><div style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px;"><div data-darkreader-inline-color="" style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; --darkreader-inline-color: #dcd9d4;"> </div><table border="1" data-darkreader-inline-color="" style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; text-indent: 0px; --darkreader-inline-color: #dcd9d4;"><tbody><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Requestor's supervisor e-mail address</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Reason of request </th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Employee full name<font color="red" data-darkreader-inline-color="" size="5" style="--darkreader-inline-color: #ff3333;">*</font></th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Employee ID</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Department</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Cost Code</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Serie CPU</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Business Unit</th><td style="min-width: 10em;"> <span style="font-weight: 700;">HP</span> [ ] <span style="font-weight: 700;">DELL</span> [ ]<span style="font-weight: 700;"> G2</span> [ ] <span style="font-weight: 700;">G2-ME</span> [ ] <span style="font-weight: 700;">T</span> [ ] <span style="font-weight: 700;">Central</span> [ ]</td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;"><br></th><td style="min-width: 10em;"><br></td></tr></tbody></table></div><br style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px;"><span style="color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; background-color: rgb(255, 255, 255);">User information:</span><table border="1" data-darkreader-inline-color="" style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: rgb(34, 34, 34); font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; text-indent: 0px; --darkreader-inline-color: #dcd9d4;"><tbody><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Domain Account Foxconn-NA</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Password</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Are you migrated to office 365?</th><td style="min-width: 10em;"> </td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Do you have a reserved IP? </th><td style="min-width: 10em;">No[ ] Yes[ ] IP Address: _______________</td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Do you have any special software?</th><td style="min-width: 10em;"> <span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">Tress</span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> [ ]</span><span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">DMFS</span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">[ ] </span><span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">SolidWork</span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> [ ]</span><span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> Autocad</span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">[ ] </span><span style="font-weight: 700; font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">Think Cell[ </span><span style="font-family: " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> ] Otro [ ] ____________________________</span></td></tr><tr><th data-darkreader-inline-bgcolor="" data-darkreader-inline-bgimage="" style="background: none 0% 0% repeat scroll lightblue; --darkreader-inline-bgcolor: #17404d; --darkreader-inline-bgimage: none;">Phone number:</th><td style="min-width: 10em;"> </td></tr></tbody></table><div><font color="#102c54" face="Geneva, Helvetica, Arial, sans-serif" size="4"><span style="font-weight: 700;">Please fill in all fields, including your contact phone number, so that we can contact you as soon as the repair is completed.</span></font></div> |
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| Altura Cliente | 0 |
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